Terms & Conditions

 Prices
  • Prices are subject to change without notice.

Refunds

  • Due to the nature of clothing products refunds cannot be provided if you have damaged the product through intentional, unintentional abuse or normal wear and tear. We provide detailed information and images for each product that we sell, and we are available to answer any questions you may have.  Requests for exchange or store credit will be dealt with on a case by case basis.
  • We do not exchange or refund simply becasue you have changed your mind. If you need to exchange the size this must done within 7 days.
  • Any requests for returns or exchanges must be done within 7 days of receipt of goods.
  • Exchanges must be requested in writing via email to sales@fairyfrocks.com.au, with the invoice number, reason for exchange, and invoice date. 
  • You will be notified by email or phone with regards to the outcome of your request. 
  • If request for exchange or refund is approved you must return goods within 7 days in unworn condition with tags attached and in original packaging. The purchaser is responsible for postage cost for returning and resending replacement goods.
  • Items sent back to Fairy Frocks without approval will not be accepted, exchanged or refunded.

Limited Liability

  • These products are provided on an "as is" basis, without warranty of any kind, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement. The entire risk as to the quality and performance of the product is borne by you.

Shipping

  • Fairy Frocks only posts goods within Australia. We are very sorry we are unable to offer international postage.
  • Goods will be dispatched within 48hours of cleared payment being received. Please note that direct deposits take 24-48hrs to be received depending on your bank.
  • Most orders will be received within 2 to 7 working days of dispatch . Remote country areas, WA, FNQ and TAS  may experience a longer than usual delivery time which unfortunately is outside our control.
  • We use Australia post at a flat rate of $10.95 per parcel.
  • We can offer Express post on request.Express is $18.95 on most parcels (large items my not fit in this satchel and additional charges may apply). Express orders is availabe on request. You will not be able to select express post at checkout so please call 0439 464 586 to place express orders during normal business hours.

Security & Reliability

  • Each consignment carries an Austraia Post barcoded  label, which is scanned during the delivery process. This delivery status information can then be viewed at www.ausposttracking.com.au.
  • Please note that all care is taken in packaging your order securely, however we do not take any responsibility for loss or damage during delivery. 

Revisions

  • We reserve the right to revise, amend, or modify these Terms and Conditions, and any of our other policies and agreements at any time and in any manner.

 


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