Terms & Conditions

• Prices are subject to change without notice.

Refunds

• Due to the nature of clothing products refunds cannot be provided if you have damaged the product through intentional, unintentional abuse or normal wear and tear. We provide detailed information and images for each product that we sell, and we are available to answer any questions you may have.  Requests for exchange or store credit will be dealt with on a case by case basis.
• We do not exchange or refund simply becasue you have changed your mind.  If you need to exchange the size this must done within 7 days.
• Any requests for exchange must be done within 7 days of receipt of goods.
• Exchanges must be requested in writing, with the invoice number, reason for exchange, and invoice date .
• You will be notified by email or phone with regards to the outcome of your request.
• If request for exchange is approved you must return goods within 7 days in unworn condition with tags attached and in original packaging. The purchaser is responsible for postage cost for returning and resending replacement goods.
• Items sent back to Fairy Frocks without approval will not be accepted or exchanged.

Limited Liability

• These products are provided on an "as is" basis, without warranty of any kind, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement. The entire risk as to the quality and performance of the product is borne by you.

Shipping

• Fairy Frocks only posts goods within Australia. We are very sorry we are unable to offer international postage.
• Goods can only be dispatched once payment is received. Please note that direct deposits take 24-48hrs to be received depending on your bank.
• Most orders will be received within 2 to 7 days of dispatch . Remote areas may experience a longer than usual delivery time which unfortunately is outside our control.
• We only use Australia post registered mail. We do not offer express post.